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Warranties Information  

Click link below for more information

http://patiosa.co.za/hesk/knowledgebase.php?article=121&rated=1

HomeGarden.co.za Product Warranty

Effective 01 November 2006 / Updated 2010 March 01st

HomeGarden.co.za offers a one year warranty (effective March 01 2010) on castings only for domestic/residential use, from the date of purchase, the castings to be free from defects in material and workmanship under normal use and service. The warranty applies to home use only, and not for commercial use. No Warranty for all coasts in south africa

Please note: Due to Global Warming, there has been a drastic changes in the Global Climate which led to worsened coastal weather pattern results in quicker corrotion of the power coated layers by the sea salt and sea breeze. Since 2008, our products warranty for the corrotion of the powder coating does not include any Coastal cities due to the natural process of sea salt/sea breeze corrotion.

10 Years Rust Free Guarantee inland only

This warranty applies only to furniture manufactured by HomeGarden.co.za Garden Furniture South Africa. No returns will be accepted without prior written authorisation from the Company. In the unlikely event that your HomeGarden.co.za cast aluminium product fails structurally during normal use within 1 year of the purchase date, we will repair or replace the item free of charge, parts and labour inclusive.

Finishes are guaranteed not to peel, crack or blister for a period of 6 (six) months from date of purchase. Its obligation under this warranty is limited to repairing or making good or replacing, as may in the sole discretion of the company be deemed necessary, any parts of the casting concerned, which shall within 30 days after detection of the defect in material and workmanship of the casting, be returned to the company's factory from which it has dispatched with transportation costs thus defective.

This warranty shall not apply to any casting which has been subject to any misuse, negligence or accident. The company will not be liable for indirect or consequential loss nor will the company be liable for loss or damage resulting from misuse, faulty installation, incorrect application,  alteration, maliciously-destroy, incorrect use or accident.

Parts are always replaced wherever possible, but in the situation where the product had been discontinued, a replacement of equal value will be offered. The purchaser upon placing their order with the company shall notify the company of the intended use or application of goods purchased. Failing to notify the company of the intended use of application prior to purchasing of goods, the warranty shall be null and void.

The warranty requires you, the consumer, to ensure that the right maintenance procedures are followed. This warranty does not cover damage as result of wind, hail or other acts of God or damage to the coated finish through misuse.

If your HomeGarden.co.za furniture fails structurally (i.e. broken frames, castings,) within 6 months from the date of purchase, or if the products have numerous blisters or peels completely within 6 months from date of purchase, we will replace or repair the frame in the original style and coated finish if available, or in a similar style and coated finish if the original has been discontinued. We reserve the right to repair or replace defective merchandise at our discretion.

The warranty does not cover damage caused by ordinary wear-and-tear, fading, maliciously-destroy,VANDALISM,malicious damage, accidents, acts of nature, mildew, misuse, Coastal Seawater Brine Weathering Etching or shipping. Our warranty does cover freezing damage on cast Aluminium components. If the finish peels or blisters within 6 months from date of purchase, we will replace, repair or refinish the frame in the original style and finish, if available or in a similar style and finish if the original has been discontinued. We reserve the right to repair or replace defective merchandise at our discretion.

When making a claim we require proof of purchase together with a description and a photo/video of the damage. Before request replacement, please provide Photo or Video (Proof of Product Damage, Error, Fault, Defect) and Tax Invoice or Online Order Number Terms & conditions apply,

We do not provide any warranty or guarantee if our products are using in the public, commercial or business – all products are using at own risks - The warranty applies to home use only, and not for commercial use. - No Warranty for commercial use and No Warranty for all coasts in south africa

The Warranty requires the customer to follow our care and maintenance instructions. Although virtually maintenance-free, with a little care and attention your HomeGarden.co.za aluminium furniture will maintain its original appearance for many years to come. Use only water and natural soaps for cleaning. Never use solvents or abrasives

If any product used in normal environment, under normal circumstances, these products can last for a very long time permanently and it will be safe to use them. If any VANDALISM and owner uses it INCORRECTLY, it is obvious that the product will not last for a long time and it tends to break easily. Any supplier does not bear this responsibility

For example
Each chair has four legs for supporting purpose, if you tries to rock the chair on to its hind legs , you are decreasing the supporting base which will lead to breakage of the chair. 
Any supplier does not bear this responsibility

See the following pictures

Please note: Due to Global Warming, there has been a drastic changes in the Global Climate which led to worsened coastal weather pattern results in quicker corrotion of the power coated layers by the sea salt and sea breeze. Since 2008, our products warranty for the corrotion of the powder coating does not include any Coastal cities due to the natural process of sea salt/sea breeze corrotion.

 
 
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