High Quality, Elegance, Durability , Home and Garden | www.homegarden.co.za*We're THE Patio Furniture experts! HomeGarden.co.za has served over five thousands of satisfied customers!

Welcome to Golden Barley Aluminium Outdoor Patio Garden Furniture Help Centre

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Search Help :

Ordering
  1. How to create an account?
  2. How to place an order online?
  3. How to track my order online?
  4. How to view my order status online?
  5. Payment Methods
  6. Banking Details
  7. Cancel or Change Order
  8. Retrieve e-Quote/Saved Order
  9. How to use discount code
  10. Why my shopping cart is empty?
  11. Order Status Notification
  12. Can I Buy a Table chairs separately?
  13. Can I Place an order via telephone?
  14. Can I add something to my order?
  15. How to save order? place order later
My Account
  1. Change password
  2. Update edit my account
  3. Forgot Password?
  4. Create an account
Shipping
  1. Delivery Policy
  2. Shipping Rates/Costs
  3. Orders Never Received?
  4. Return & Refund
  5. How to track parcel during transit?
  6. Shipping Restrictions
  7. Delivery Time
  8. Change Delivery Address
  9. When your order is delivered
  10. Calculate Shipping Cost
Customer Services
  1. Customer Services Online
  2. Invoice, POD, Packing List
  3. Parts Replacement
  4. Track Parts Replacement
  5. Request a Quote
  6. Request Brochure/Catalogue
  7. Customer Care & Support
  8. I've a problem with password/logon
  9. View products before place order?
Order Support
  1. Missing, Damaged, Faulty, Incorrect?
  2. Manual Instructions
  3. Track Order Status
  4. Track Parcel Delivery Status
  5. Orders Never Received?
Information
  1. About HomeGarden.co.za
  2. Colour Finishes
  3. Why Aluminium Furniture?
  4. Product Care & Maintenance
  5. Happy customers have to say!
  6. Bulk orders/Business Sales
  7. Why shop from us?
  8. Best Price Guarantee
  9. Satisfaction Guarantee
  10. Can I view products before order?
  11. Found it cheaper?
  12. Advanced Search
  13. Join Dealership
Policies
  1. Privacy & Security
  2. Terms of Use
  3. Products Warranty
  4. Terms & Conditions
  5. Verify Business
  6. SSL Certificate
  7. Return or Exchange Policy
  8. Packing/Sending Your Return/Exchange
  9. Electronic Communication
  10. Credit Card Payment & Security
  11. The Holiday Season Delivery Policy
How to Place an Order  

Create an account Online :

  • Click the " Account " link
  • Click the " New Customer " Button
  • Simply follow the prompts to complete setting up your account, Once you have filled in the required information and click the " Next " button, then an account is created
  • Please note : please create an account or login to your account first, before place an order online or add product to cart

click images below to view how to create an account online

Image 1 | Image 2 | Image 3


Place an Order Online :

  • Login to account
  • Choose a product
  • Click "view details" or "add to cart" icon
  • or "view more" link
  • Choose "Colour Finishes" and Add "Quantity"
  • Click the "add to cart icon" again
  • Click the "Place an Order Now" icon "
  • Fill in Billing information and Delivery information
  • Select Payment Method click the "next" button
  • Choose Shipping Method
  • Fill in your comments or order No click the "next" button
  • Click "Place" button afterwards Order is placed

How to Order online click here to view images

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We need your email and Password
For future login and check your order status purposes, you will have choose a password and provide your correct e-mail address Privacy Policy & Security

Review Order and Shipping information
Please review your order, billing and shipping information again. This allows you to double check your order before submitting it. You may edit your basket, billing & shipping info or Credit Card info by using the links above the billing address. Click "Submit/Place Order" to complete your purchase.

Order Confirmation
Once you submit your order with us. you will receive an email with all the order information, an online order number and our banking details. If you do not receive order confirmation email, please check your bulk or junk/spam folder for it.

How can I check the progress of my order?
Once you submit your order with us. You can check on the progress of your order at any time. View More..

Ive placed my order. What happens next?
Your order will be taken through our 11 step process. View More..

How do I track my parcel during transit?
Once your order has been processed and dispatched from our warehouse, it will be delivered to you via one of our couriers. The details of the courier and tracking number we have used to ship your specific consignment can be found in the Order Status "Shipped" email we will send you. View More

Why we need your ID Number ?
When you register as HomeGarden.co.za we need to know your name, delivery address, ID/passport number, email address and contact number, these are used to verify who you are, and to enable us to delivery any orders you place with us,

Why we need your Cell Number ?
When you place an order from HomeGarden.co.za Our system will send you a message (SMS) to inform you regarding your order status and delivery status, SMS (Short Message Service) this service is free of charge

How to edit account information/change password?
Click the "My Account" link at the top right hand side of our site to edit your account information or  Update Account.

 
 
Help Home
  Our Help Centre is designed to give you all the information you need regarding our policies and services. Browse our Help Topics to the left or our Frequently Asked Questions above and find your answer fast. If you are unable to find an answer to your query, please send us an email to info@goldenbarley.com and we will do our best to assist! or If you experience any difficulties with our website or have any suggestions, please contact us / send us an email to info@goldenbarley.com
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